Description
Solution Manual for Illustrated Course Guides: Written Communication – Soft Skills for a Digital Workplace 3rd Edition Butterfield
Solution Manual for Illustrated Course Guides: Written Communication – Soft Skills for a Digital Workplace, 3rd Edition, Jeff Butterfield, ISBN-10: 1337119296, ISBN-13: 9781337119290
Table of Contents
PART 1: COMMUNICATING WITH E-MAIL AND MEMOS
1: Understanding E-Mail Messages and Memos
2: Composing the Main Elements of Messages
Making sure your message is delivered
3: Creating Professional E-Mail Messages
4: Constructing Professional Memos
Advancing your career by mastering memos
5: Writing Request Messages
Simplifying meeting requests
6: Writing Response Messages
Response e-mail etiquette
7: Writing Bad-News Messages
8: Writing Documentation Messages
Avoiding e-mail overload
Technology @ Work: Wikis
Practice
PART 2: UNCOVERING THE SECRETS OF CLEAR WRITING
9: Clarifying Written Communication
10: Writing Solid Sentences
11: Developing Effective Paragraphs
12: Mastering Punctuation
E-mail, IM, and Posts: Writing or Texting?
13: Laying Out Your Documents
Selecting the right medium
14: Illustrating Data
15: Adding Tables and Figures to Documents
16: Proofreading and Revising
Plain English is Good Business
Technology @ Work: Blogs
Blogging is Writing
Practice
PART 3: DEVELOPING REPORTS AND PROPOSALS
17: Understanding Reports and Proposals
Business reports are not academic papers
18: Planning a Report or Proposal
19: Writing the Beginning
20: Writing the Body
Gathering information
21: Creating the End Matter
Web tools for Web research
22: Writing Short Reports
23: Writing Proposals
24: Citing Sources
Writing in your own words
Technology @ Work: Online Collaboration Tools
Practice
PART 4: WRITING FOR EMPLOYMENT
25: Understanding Job Searches
Searching for jobs on the Internet
26: Writing Effective Cover Letters
27: Planning Résumés
28: Writing Chronological Résumés
Avoiding ethical pitfalls
29: Writing Functional Résumés
Including keywords in your resume
30: Requesting Letters of Reference
E-portfolios and video resumes
31: Sending Follow-Up Messages
32: Accepting or Rejecting Job Offers
Technology @ Work: Professional Networking Sites
Practice
PART 5: WRITING PROFESSIONAL LETTERS
33: Understanding Professional Letter Writing
The world’s most effective business letter??
34: Writing Business Letters
35: Using Salutations
36: Closing Business Letters
37: Writing Routine Letters
38: Answering Request Letters
39: Writing Persuasive Letters
40: Writing for Goodwill
Respond to complaints with goodwill messages
Technology @ Work: Instant Messaging
Practice
GLOSSARY
INDEX
